We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
Information Collection & Use:
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
JUVO Return Policy:
JUVO is dedicated to delivering 100% satisfaction when you shop with us online. If you are not completely satisfied with your order, you may return the item(s)* within 30 days from the order date for a full refund of the product total (the shipping cost associated with your return will be deducted from the amount of the refund). Please note that the item must be unopened and unused, and returned in original boxes with the original receipt to ensure full credit. *Books are not eligible for refund.
If you receive an incorrect, damaged or defective item, contact us within 30 days of delivery at 1-800-558-JUVO with your order number. JUVO will make every reasonable effort to replace the item in a timely manner, and we will cover all shipping charges associated with the return or exchange.
Prior to returning an item, please contact us at 1-800-558-JUVO and we will provide you with instructions on how to return your purchases.
If you have any questions about the security at our web site, please send an e-mail to firstname.lastname@example.org.